Terms of Sale, Shipping & Returns

 

Please choose carefully before purchasing. By placing an order, you agree to the following Terms of Sale:

 

Non-Refundable Items

​

All earrings are non-refundable due to hygiene and safety reasons.

Items purchased during sale periods cannot be refunded or exchanged.

​

Change of Mind / Exchanges

​

Luna & Mac does not offer refunds for change of mind.

​

Faulty Items

​

If an item arrives faulty or damaged, please contact us within 14 days with photos. Faulty items will be replaced or refunded at our discretion.

Email : hello@lunaandmac.com.au

Any shipping and handling fees paid on the original order are non-refundable.

We recommend registered post for returns, as Luna & Mac is not responsible for lost, damaged, or stolen parcels.

​​

Shipping

​

We use Australia Post for our delivery service.​

​

Processing Time:

All orders are dispatched within 2 business days of purchase (excluding public holidays).

 

Shipping Within Australia Delivery Times:

Standard Mail typically takes 2-3 business days within the same state, while interstate deliveries may take 3-6 business days. Express Post Tracked offers next-business-day delivery for items within the Express Post network. 

​

Shipping to New Zealand Delivery Times:

Standard Mail is approximately 7 business days.

Express Post is approximately 3-5 business days.

​

Factors Influencing Delivery: 

Delivery times can vary based on the service selected, destination, and other factors such as weather conditions and 

public holidays. 

​

​For the most accurate estimates, visit the official Australia Post website or use their online calculator.

​

Luna & Mac is not responsible for lost, damaged, or stolen parcels.